Keep complete control over all customer service requests

bertaplus Service portal

Boost your efficiency with our integrated service portal, optimizing your service processes.

RECEIVE INQUIRIES VIA EMAIL

Automatically import service requests as service cases

Register service cases

Manuelle Anlegung & Anpassung von Servicefällen
Manual creation & adjustment of service cases Granting access to customers Manual creation of customer service cases
Manuelle Anlegung von Servicefällen von Kunden

INDIVIDUAL CATEGORIES & STATUS

Unterteilung von Servicefällen in eigenen Kategorien & Status
Dividing Service Cases into Their Own Categories & Statuses Determining the Impact of Individual Statuses

Assign Service Cases

Assignment of your service cases to processors and coordinators from the clerks and clerk groups

SEND EMAILS

Assignment of service cases to customers & contact persons Feedback from the service portal by e-mail to your customer.

PRIORITIES AND DEADLINES

Prioritization & scheduling of service cases Color marking of priorities in the overview for clear identification
Prioritization & scheduling of service cases Color marking of priorities in the overview for clear identification

Selection and filtering

Extensive selection of service cases, e.g. On specific clerks, customers, and statuses. Creation of a default selection for the detection of important service cases. Additional filtering within a selection

upload data

Upload documents and images in service cases. Download uploaded files by customers Automatically upload attachments when emailing customers

Email notifications for status changes

Receive emails from the service portal in response to customer responses to service cases & internal comments from employees

Internal communication

Forwarding information about service requests to colleagues

Send offers

Sending of offers for the requested service directly from the service case Creation of repair orders directly from the service case

History can be viewed at any time

Retrieval of completed service cases Understanding of the service case from customer communication, internal communication and logs of changes and feedback